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Yachke
Yachke
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‎01-20-2020 03:13 AM

Keyboard Layout preboot not the same as the OS

Hi,


Language and keyboard layout of the OS (win10)  is not recognized on DE preboot.

While in preboot menu  options => Language : it's set as the one of my OS (French standard AZERTY), actual layout is in english QWERTY  when you type user/password, which is troublesome.

This error occure only with our new laptop Thinkpad L490 while for former devices it's Ok. 

All drivers, firmware, bios has been updated.

I also deleted any other language on OS.  Language is still English on preboot. 

Is there a way to ensure the layout is the right one or any idea why we have this strange behavoir for this device.  

 

Driver Encryption 7.2.7.8

McAfee Agent 5.5.1.388

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