Showing results for 
Search instead for 
Did you mean: 
Level 7
Report Inappropriate Content
Message 1 of 1

Keyboard Layout preboot not the same as the OS


Language and keyboard layout of the OS (win10)  is not recognized on DE preboot.

While in preboot menu  options => Language : it's set as the one of my OS (French standard AZERTY), actual layout is in english QWERTY  when you type user/password, which is troublesome.

This error occure only with our new laptop Thinkpad L490 while for former devices it's Ok. 

All drivers, firmware, bios has been updated.

I also deleted any other language on OS.  Language is still English on preboot. 

Is there a way to ensure the layout is the right one or any idea why we have this strange behavoir for this device.  


Driver Encryption

McAfee Agent

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community