Hope I'm posting this in the right place. I know very little about Safeboot. Here is what happened...
First mistake - I took my work laptop with me on vacation as I had some loose ends to catch up on. Drive is encrypted with SafeBoot v.5.1.
Second mistake - Near the end of our 2 week vacation I moved several gigabytes of photos and video off my digital camera onto my laptop to clear space on my memory card.
The laptop was running fine when I got back from vacation. However, the next day when I went to the laptop to transfer my photos the display had no text. The windows were present on the screen but no text characters were visible. The only way to reboot the laptop was to power it down. Once it was powered down it started to reboot continuously when powered up. I unplugged the power cable and pulled out the battery. Then I turned it on again and was greeted with this error:
Unsupported encryption algorithm
There appears to be no way to boot into the laptop now. I went into the BIOS and did a HD, memory, and startup diagnostic test and all passed as being good. The HD has not failed.
I work for a fortune 100 company with a large IT department. They said there is nothing they can do to recover the HD and they would ship me a replacement laptop.
Our kids are in their later teens and this was probably our last family vacation so I'd really like to be able to recover the photos. Is it true that there is no way to recover the HD? Any advice or tips would be greatly appreciated. Thanks!
you need to boot off a WinPE/BartPE CD with the EEPC drivers, mount SBFS, and copy the algorithm module back into the SBAlgs folder. Or, just copy your pictures back off after mounting the drive.
Your IT team will be needed to give you the right key material etc, and probably make the CD image for you, but it's entirely possible to recover all the data, even fix the machine.
Excellent! I'm feeling much more optimistic.
Our IT guys are pretty busy so at times I think they just go for the easy route such as sending another laptop. In addition to my photos, it is also a major pain and time consuming to get the replacement laptops setup and dialed in. I will use the info you guys provided to see if I can get someone in IT to help me out.
Would it also be practical to recover the HD to continue to use it, or are there reliability or other issues to be concerned about and I should set up the new laptop instead of trying to reuse the corrupted one if/when it is recovered?
There are several reasons (corporate policy as well as time and resource related) behind the techs being required to swap the machine rather than repairing in place but, even though offering to help might ruin my hard won reputation, I'll contact you offline see what I can do towards getting your data recovered... I understand about the pictures. My kids are 22mo and -2mo old but the pictures are already precious.