I am having issues with invalid token again. User can log into the pre-boot screen and use the laptop without issue. Log off an shut down the laptop and try to login the next day and receives invalid token. Yes I have asked the user if they had cap lock on or if they put their password in wrong. the user I am working with now can log into his workstation without issue. So I reset the token and have the a PC tech login and synch with EEM and then try to have the user login afterwards with their user ID and the default password, they receive the message the default password has been used. I have also seen this issue after recreating the token. To correct the issue, I will delete the user from EEM and import the user back in, have the tech login and synch with EEM and then the user can log into the pre-boot screen and use the default password, answer the security questions and then they can access their laptop after login to the network. Any suggestions?
Thanks in advance Mike.Message was edited by: mrandolp on 7/20/10 9:23:44 AM GMT-06:00
Sure. Send us user audit log, machine audit log and client communication log (SbClientLog.txt) from that PC.Message was edited by: peter_eepc on 7/20/10 11:38:29 AM EDT
common explanation is that they have the wrong keyboard layout selected pre-boot - get them to type their pwd into the user id box and make sure it's appearing correctly.
common problems are French KB selected, US Keyboard installed for example - French is "AZERTY", US is "QWERTY" etc. UK/US also get confusing, as well as users who think they are being clever using FN keys in their password etc...
funny you should mention that - I've seen that as well. One shift-combination did not work for a user when they typed at their normal speed - when they slowed down it worked fine.
Numlock is another cause, all will be shown if you get the user to type their password into the user name box though.
No, the US keyboard is installed UK is not selectred. The keyboard is not broken. If the user had used the worng password he would not be able to log into the doamin on his workstation. Most of us in IT have laptops and workstations. This is not the first time I have seen this. User A can be logged into EE and work just fine. shut down and go home for the night and the next morning power up their laptop and can not log into the pre-boot screen. One user typed in their password and received invalid token right away. After trying to reset the password token I received unable to rest token. Removed the user from EEM and imported back into EEM and user was able to log in with default password answer security questions and proceed. I have over a 1000 user in EEM and only have this issue on a few users.
need to know the ID of the user for the log to make any sense, but to confirm - what's the EXACT message you are getting? Does it really just say "invalid token" when the user tries to login? That would be strange, but not impossible - it would usually give you an error number as well though?
User ID 034493 EEM ID 00000424. I did not right down the complete error message.
Had another user today with password default password has been used. Error message received Invalid Token error 0xe0010005.
Thanks MikeMessage was edited by: mrandolp on 7/21/10 7:51:57 AM GMT-06:00