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How to restore files from a disk formatting with cryptography

Hi Guys, 

I had a laptop encrypted with drive encryption and this laptop was formatted and installing the Windows 10. We need to restore a folder that was'nt backuped. how can we restore that? We have the key from McAfee and when we try REMOVE DE, we got this message: 

ERROR EE120000 - Drive Encryption is not currently active. 

what should i do now to restore the files? 

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McAfee Employee
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Re: How to restore files from a disk formatting with cryptography

@Heider Thank you for choosing McAfee Support Community

To keep you informed when the laptop is formatted the product will also be removed. Above all McAfee Drive Encryption will not encrypt files or folder it encrypt sectors of your HDD.

Secondly , Since the product is already removed it is very obvious that it will give you that error because there no MDE product or its status active.

I would request you to revert with more details if the issue is any different from my understanding.

Was my reply helpful?If you find this post useful, Please give it a Kudos!

Please don't forget to select "Accept as a solution" in my reply and together we can help other members?

Subramanian B
McAfee Employee
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