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Message 1 of 10

How to reset password for offline computer

Dear all,

I'm new bie in this software, AFAIK to reset password of McAfee Endpoint Encryption (when the user was forget the password), the computer must be online with network and request to IT supervisor to reset the password, the question is can we reset (or how to reset) the password of computer with McAfee Endpoint Encryption installed when the computer is offline (stand alone)? (with the assumption, the user bring that computer go outside the network and the suer forget about the password of McAfee Endpoint Encryption)..
Please explain to me about the solution of this case.

Best Regards,


Bambang
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Message 2 of 10

RE: How to reset password for offline computer

read either the quickstart guide for EEPC, or the chapter on "recovering users and machines" in the EEPC Administrators Guide - that will explain all the options to you.
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(was) How to reset password for offline computer

Thanks for the answer, I already read the EEPC Administrator's Guide, but I'm still need more explanation.
How about the Admin computer is broken and the admin didn't have backup for the computer, can the client reset the computer (with EEP) directly? what the kind of solution for that case, can we make the print out for resetting code for each client and keep as hardcopy?

Please, I need this solution to give the answer for my Management

Best regards...

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Message 4 of 10

RE: (was) How to reset password for offline computer

Surely you'd have a backup of such a mission-critical system?
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Message 5 of 10

RE: (was) How to reset password for offline computer

How to create the print out of reset code as hardcopy, so I can keep that for preventive action.

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Message 6 of 10

RE: (was) How to reset password for offline computer

you can not - it changes each time it's needed.

you must simply backup your admin system properly.

I think you might want to consider getting some professional services help?
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Message 7 of 10

RE: (was) How to reset password for offline computer

Thanks a lot,

How about if we use stand alone eep ?


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Message 8 of 10

RE: (was) How to reset password for offline computer

Not sure what product you are referring to now? EEM/EEPC/EEFF are designed to be occasionally/often online products. We don't really sell an enterprise class offline security product, though I guess you could use one of our consumer offerings?

With recovery, regulations, audit requirements etc, offline products are just too simplistic.
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RE: (was) How to reset password for offline computer



Likelyhood of laptop computer being stolen or a local hard drive crash is much larger than broken EEPC database or no backup. In those two situations, stored client data would not be recoverable either.
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Re: RE: (was) How to reset password for offline computer

How do you reset the computer to factory setting to use it as a computer?  the PC was used in a company that a neighbor worked for.  the company filed bankruptcy and the PC was being discarded and id rather not let a pc go to waste

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