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Help needed to decrypt a disk...

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Hi every one,

My work laptop has XPSP2 installed, and the disk encrypted with McAfee EEP 5.1.

Recently, I had a system crash :  when I start my laptop, the login and password of EEP appears, I fill them and continue, but windows cant start because a file is missing or corrupt : \windows\system32\config. When I call our company's encryption support, they say there's nothing to do, they don't support such issues and I have to re-image the disk ! The problem is I have important work data on it and  I have no backup !

When I take a look to McAfee web site, I found there's a way to recover my disk in the Corporate KnowledgeBase, ID : KB61117.

So I download the BartPE builder to create BartPE CD, but it seems that I need :

     SafeBoot CD or SafeBoot installed to add plugins for WinTech - Is it free for download, if yes, where ?

     Daily Authorisation Code : I dont have the credentials to obtain the code !

     USB containing the machine configuration file (.SDB) : How could I create it ?

That is, it looks simple...

Is anyone able to help ?

Thanks a lot !

Yassir.



1 Solution

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Re: Help needed to decrypt a disk...

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Maybe they don't have time and expertise in this area (SafeBoot data recovery)?

View solution in original post

6 Replies

Re: Help needed to decrypt a disk...

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You need to work with your company helpdesk support. Only they can export machine object to SDB file and obtain SafeBoot daily code.

They also should have BartPE based WinTech CD to perform data recovery on your laptop.

If you have McAfee grant number for EEPC, you can download all neccessary files to create BartPE/WinTech CD and get Daily Code, but still need your company helpdesk for SDB file.

Re: Help needed to decrypt a disk...

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Thanks Peter,

You're right, I'll go back to helpdesk and hope they cooperate this time !

I dont know why they don't want to support this issue  ?!!!!

Re: Help needed to decrypt a disk...

Jump to solution

Maybe they don't have time and expertise in this area (SafeBoot data recovery)?

View solution in original post

Re: Help needed to decrypt a disk...

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Hi Peter, Hi Rbarstow

Thanks one more time for your advice !

I finally get the help of our helpdesk, they are really professional, it was quick and effecient .

I've recovered all my files

Have a nice time.

Yassir.

Message was edited by: yassir.najah on 3/6/10 9:08:20 AM CST

Re: Help needed to decrypt a disk...

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I did not know that we work for the same company, but is nice to hear that .

Highlighted

Re: Help needed to decrypt a disk...

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I *am* the support desk, and I've seen that error before. That means that Windows lost one of the registry files, so there is no recovering Windows on that device.

That said, it should be very easy for the support staff to recover data on the drive, following the processes from McAfee. We do this ~20 times/month.

Oh, and "Jesus saves, so should you".

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