there are error code but not the full description or solution..
only common error that we can be found on knewledge based..
anyway there are some good information i found in the knewledgebased to pick suitable recovery method..
So basically we need to understand the safeboot encryption architecture and the error before doing any recovery.
"e002000a Endpoint Encryption disk information not present"
it seem the information on encryption has been altered..Message was edited by: obelicks on 11/4/09 1:29 AM
I am part of the McAfee knowledge analyst team assigned to Endpoint Encryption. Although a lot of the errors are documented in individual articles, there are issues where the same error could have several causes and thus several solutions. These types of errors cannot be easily just added to a table. Error articles are the easiest to find. One trick is to add double quotes to all of the error number or just part of it.
Example: For the error: 0e0130002
Search string 1: "0e0130002"
Search String 2: "e013"
This helps produce a more selective set of results. Normally fewer results.
What I will promise is this.
All the best
I suggest to frequently update KB53580 document with references to specific KB articles, pertaining to special error codes. That way it will be only one master document for error code related troubleshooting. I don't see a problem with multiple references present for each table item (error code).
Following your example, searching KB your way does not help either.Message was edited by: peter_eepc on 11/4/09 7:01 AM
With all the new Endpoint Encryption maintenance releases this would not be very practical to try and put them all in one article. Do not forget we have SafeBoot articles and Endpoint Encryption articles to contend with. Focus though will be with the Endpoint Encryption product.
Finding solutions for errors is the easiest type of article to locate in the McAfee knowledgebase.
However, I will undertake to do some research and identify how many existing separate error articles for Endpoint Encryption exist that are mentioned in the article on this thread. There may be some better way to handle all them. Leave this with me and I will come back to this discussion once I have had time to analyze all the results.
Note, that one way to handle some of them is to implement what we call Master Articles. These are for common topics/errors that occur for one version of the product. I cannot provide an Endpoint Encryption example but I can provide one for other products that I have worked on in the past. Be assured I will be looking for ways to improve on the way we handle the Endpoint Encryption errors.
KB57884ERROR: McAfee Common Framework returned error ffffff?? @ ? / Failed to initialize common updater subsystem (Troubleshooting)
All the best
KevinMessage was edited by: kris solberg on 11/10/09 2:58 PM
Agreed with you
in KB53580, each of the error should links to potential problem & potential solution..
much better than searching the whole knewledgebase documentation..