FRP critical event question

[ISmith]

I am seeing an event on my FRP clients. These happen all the time and though there seems to be no negative effect, my experience is that spammy log entries need to be looked at.

If anyone has any insight, I'd like to have some of that information.

This is critical severity

• Agent failed to collect properties from at least one point product

I looked at this log file (macompatsvc.log) and think it may be related.

2020-07-22 09:46:12.032 macompatsvc(7116.665412) lpc.Info: Check software exist for software EEFF____5000.
2020-07-22 09:46:12.033 macompatsvc(7116.665412) lpc.Error: Check software exist failed for software EEFF____5000, lpc error = Point product process is not running.

[jsubbura · Accepted solution]

Hi @ISmith ,

Thank you for writing in here.

The cause for this issue is documented in the KB article below which also shows the work around. The fix is available in FRP 5.3 release.

https://kc.mcafee.com/corporate/index?page=content&id=KB92943&locale=en_US

Thank you.