Edit: This turned out to be working as designed, the only flaw was not thoroughly reading the documentation. There was *no* software issue.
Hi there, I'm finally trying to finish troubleshooting an issue I've had going on for some time. I had a ticket going with McAfee support, but frankly lost interest when they insisted that I use SafeTech to re-install the client - even though I could replicate the issue at will on freshly installed machines.
Anyway, here is the problem. After installing the client package on a pc, the client will sync and sort of pull users, but not create the workstation object in the server console. There will be db010003 errors on the client side. If I try to help this along by manually creating the object on the server, db000005 errors show up on the console. See below from the log.
Unfortunately 11/4/2008 10:55:46 AM Starting SafeBoot Client Manager (v5.1.6) 11/4/2008 10:55:48 AM Applying MBR fix 11/4/2008 10:55:49 AM Starting synchronization 11/4/2008 10:55:49 AM Connecting to database: "Transfer Database" 11/4/2008 10:55:49 AM Path=SBXFERDB.SDB <snip> 11/4/2008 12:35:31 PM Connecting to database: "<server>" 11/4/2008 12:35:31 PM Address=<valid server IP> 11/4/2008 12:35:31 PM Port=5555 11/4/2008 12:35:31 PM Authenticate=Yes 11/4/2008 12:35:33 PM Error [db000005]: Authentication was not successful 11/4/2008 12:35:33 PM Checking for user updates 11/4/2008 12:35:33 PM Error [db010003]: Object is in wrong access mode 11/4/2008 12:35:33 PM Checking for hashes updates 11/4/2008 12:35:34 PM Transferring local audit information to database 11/4/2008 12:35:34 PM Checking for file updates 11/4/2008 12:35:34 PM Error [db010003]: Object is in wrong access mode 11/4/2008 12:35:35 PM Applying configuration 11/4/2008 12:35:36 PM Synchronization complete
After manual creation of workstation object. 11/4/2008 12:35:48 PM Connecting to database: "<server>" 11/4/2008 12:35:48 PM Address=<valid server IP> 11/4/2008 12:35:48 PM Port=5555 11/4/2008 12:35:48 PM Authenticate=Yes 11/4/2008 12:35:48 PM Error [db000005]: Authentication was not successful 11/4/2008 12:35:48 PM Checking for user updates 11/4/2008 12:35:48 PM Error [db000005]: Authentication was not successful 11/4/2008 12:35:48 PM Checking for hashes updates 11/4/2008 12:35:48 PM Transferring local audit information to database 11/4/2008 12:35:48 PM Checking for file updates 11/4/2008 12:35:49 PM Error [db000005]: Authentication was not successful 11/4/2008 12:35:49 PM Applying configuration 11/4/2008 12:35:49 PM Synchronization complete
Now the good part. If I take the SBXFERDB.SDB from the client and import it into the server (selecting the right group), everything works like it should. It sync's and gets the machine settings and proper user list. From then on out, there are *no* sync issues. Its just the initial sync.
Specifically it looks like the permissions that the service account had were not enough to give the service account proper access to the database. A good test to see if this might be the case for you as well would be to run the database server in application mode and determine if the problems still exist.