cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Not applicable
Report Inappropriate Content
Message 1 of 7

Error [db000005]: Authentication was not successful

Hello Friends,

i am getting "Authentication was not Successful" error message in one of laptop while synchronize. User getting preboot screen and also able to login. second thing is machine entry is not shown into server console. i tried to find out machine entry in machines & deleted items but no luck. I search out community but not getting help. can someone help on this?

Online installation set deployed into this machine.

McAfee EEM version 5.2.2

SbClientLog.txt

8/29/2011 3:49:41 PM    Starting synchronization

8/29/2011 3:49:41 PM    SbFs total space = 20879360 bytes (19.91 MB)

8/29/2011 3:49:41 PM    SbFs free space = 20084736 bytes (19.15 MB)

8/29/2011 3:49:41 PM    Connecting to database: "dbname"

8/29/2011 3:49:41 PM    Address=IPADDRESS

8/29/2011 3:49:41 PM    Port=5555

8/29/2011 3:49:41 PM    Authenticate=Yes

8/29/2011 3:49:41 PM    Error [db000005]: Authentication was not successful

8/29/2011 3:49:41 PM    Checking for user updates

8/29/2011 3:49:42 PM    Error [db000005]: Authentication was not successful

8/29/2011 3:49:42 PM    Checking for hashes updates

8/29/2011 3:49:42 PM    Transferring local audit information to database

8/29/2011 3:49:42 PM    Checking for file updates

8/29/2011 3:49:42 PM    Error [db000005]: Authentication was not successful

8/29/2011 3:49:42 PM    Applying configuration

8/29/2011 3:49:42 PM    Synchronization complete

8/29/2011 3:49:42 PM    Automatically synchronizing again in 120 minute(s)

8/29/2011 3:49:42 PM    Applying cryption changes

Thanks

6 Replies
SafeBoot
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 7

Re: Error [db000005]: Authentication was not successful

it means the auth key for your EEM server does NOT MATCH the one you distributed in the install package to the clients. It's usually because someone mistakenly deleted the server object from within EEM, and thought (wrongly) that recreating it would make everything ok.

compare the sdmcfg.ini files from your SBAdmin and client directories, and you'll most likely see the key is different.

Former Member
Not applicable
Report Inappropriate Content
Message 3 of 7

Re: Error [db000005]: Authentication was not successful

Thanks for your quick response.

I will replace sdmcfg.ini file and chek it out.

I would also share one thing, generally when we sync. client first time, it will automatically create machine entry into DB with one uniq ID. In this case infected machine's uniq ID is already allocated to other working machine.

for example:

Infected machine's name is ABC and uniq id is 0x00007aef

0x00007aef id is already allocated to one working machine XYZ into server console.

Thanks

SafeBoot
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 4 of 7

Re: Error [db000005]: Authentication was not successful

can you post the scm.ini file from the client here? I expect something funny is up.

Former Member
Not applicable
Report Inappropriate Content
Message 5 of 7

Re: Error [db000005]: Authentication was not successful

user is not available right now. I will post it ASAP.

Thanks

Former Member
Not applicable
Report Inappropriate Content
Message 6 of 7

Re: Error [db000005]: Authentication was not successful

here is the SCM.ini file from client machine.

[Install]

GroupName= GROUPNAME

GroupId=000000fe

[Databases]

DatabaseID1=1

DatabaseID2=2

DatabaseID3=3

TryLastGoodFirst=Yes

Order=Random

LastGoodConnection=1

[Uninstall]

SbSetup.exe=SbSetup.exe

SafeBoot
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 7 of 7

Re: Error [db000005]: Authentication was not successful

seems good - I was worried this was a single object install set, but it's a group install which is correct. What I expect is that you have activated twice on this machine, and perhaps performed an eBoot recently, but the network name is different to the EEM name

make sure they are the same between Windows and EEM and it may sync again - without seeing the entire cilent log it's hard to tell.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community