I receive this error before Pre Boot Authentication.
"5b050010 - An error has occurred while starting Safeboot"
The McAfee knowledgebase article (KB 52119) gives the steps for a solution. At step 6 however, the instructions are to view the 16 and 17 TXT files on another pc. When I try to view the files, both TXT files read, "This program cannot be run in DOS mode." If I can't view the TXT file to determine which file contains the lowest sequence number, how can I complete the steps?
1. what product are you using and what version? 2. what OS?
it sounds like you are following the instructions to fix an EPT error, that only applies to v4 of SafeBoot Device Encryption for PCs.
If this is indeed the case then you are doing the right thing, but if you cannot open a text file on another PC, then something is very wrong - you just need to open them in notepad, I guess you're still trying to run the EXE in Windows?
I've followed all the steps exactly the way the KB shows, but when I open notepad to view the files, the text shows the message "This program cannot be run in DOS mode." If I can't change the DAT files, does that mean the pc is unrecoverable?
I apologize for my ignorance, I'm somewhat new to Safeboot and don't have a lot of training with it. I guess my question is, If I take the boot floppy with the dat and txt files to another computer and the txt file doesn't show me the segment and file number, how do I run the commands without those numbers?