Error 0xe0050020 Unable to open client data store

[trichter]

Good Day,

     What causes this error?

When I use the WinTech Disk I put the CotD in and when I try to authenticate from SBFS I get this error: 0xe0050020 Unable to open client data store.

How should I approach this?

THX

-Todd

[peter_eepc]

Perform Emergency Boot to repair SBFS.

[trichter]

Hi,

     Ok I followed the procedure outlined in KB53258...

I boot and Authorize with CotD, then I try to Authenticate from Database (not SBFS) and when the Select Transfer Database window opens the c drive is not listed, the only one listed that has any files is the floppy (SafeTech Disk), and those generate an error.

It will not allow a Emergency Boot without being both Authorized and Authenticated.

FYI Ver. 5.1.7.0 Build: 5500

More Ideas?

EDIT: In the meantime I will see if I can get to the Data using the A43 Utility from the WinTech Disc.

Message was edited by: trichter on 1/21/10 10:17:16 AM GMT-05:00

[peter_eepc · Accepted solution]

Are you booting from SafeTech floppy? Did you put exported SDB file there?

You need exported machine SDB file on SafeTech floppy for step (3.)

[trichter]

How do I export the SDB File, and from where do I export it?

THX

Todd

Message was edited by: trichter - Spelling on 1/21/10 10:49:38 AM GMT-05:00

[peter_eepc]

http://kc.mcafee.com/corporate/index?page=content&id=KB53257

[trichter]

I exported it and copied it to a thumb drive.

I was able to see the drive with the file, I selected the Machine, and it is in process...    It has been running for a bit now, does this usually take some time to Authenticate?

THX

-T

Message was edited by: trichter on 1/21/10 11:41:33 AM GMT-05:00

[peter_eepc]

I would copy it to the floppy. USB support in EE pre-boot environments is iffy.

[trichter]

Well the SDB File for just the affected laptop is over 2MB.  The whole group SDB file is 21MB+.

So fitting it on the Floppy is out...

I wonder if I should create the "Floppy" onto the USB Stick?   -bearing in mind your USB in Pre-Boot environment warning.   😃

EDIT: Is there a newer SafeTech or WinTech ISO available?

Message was edited by: trichter on 1/21/10 1:48:28 PM GMT-05:00

[peter_eepc]

When you export, blank out "Include all users" and "Include all files". Is it still that big?