we encounter this issue as well in our enviroments..
i suspect this most likely due to hardware/drive issue..
I agree with you that,
It would be good if safeboot can create an application to check the readyness of hardware&software before installing and encrypting the hardrive.
While I agree with you that install time pre-check should have been better, you failed to assess your needs properly. RAID is not supported and definetely will give you trouble. As for quicker recovery, build and test (and test some more) WinTech CD recovery options, especially with drive mounting (for rapid data recovery) and EEPC removal. We found that WinTech (WinPE) based operations are much faster compared with SafeTech EEPC removal.
You have failed to read and understand my original post. Let me take this point by point :-
While I agree with you that install time pre-check should have been better
I didn't ask for an install time check. I didn't even mention the idea of an install time check. The initial installation was fine and worked.
you failed to assess your needs properly
My need was to encrypt the server. I assessed this and it was independently confirmed. So I think it is safe to say that I did assess my needs properly. Admittedly, as it turns out, I chose the wrong tool to do the job.
RAID is not supported and definetely will give you trouble
I have to give you half of that - RAID is not officially supported. On the other hand, it does actually work. And I have it working on an identical server and it has been for months, so your assertion that it will definitely give me trouble is not supported by the evidence available to me.
As for quicker recovery, build and test (and test some more) WinTech CD recovery options
Grandmother, eggs. I leave the rest as an exercise for the student
Penultimately, the problem was caused by SafeBoot detecting an error but not actually bloody telling anyone about it and then crapping out on the next re-boot - behaviour which is undeniably an epic fail! That's what I was asking about and why I was just slightly dischuffed.
And finally, I originally posted back in the middle of April. It's a bit late to be breaking the silence now, I've resolved the problem by using a different encryption tool that doesn't have a problem with RAID arrays and doesn't barf for no very good reason.
Hi Mike and the others who posted a reply.
I am part of the knowledge analyst team for this product and where possible I guide customers to existing articles to assist them or to docs that can clarify a point. Although I do not yet have an answer to your question I can provide some relevant detail on this topic that could help you and others who incur this problem.
Couple of things.
Point 1: The error: [e002000e]: Sector chain is invalid
There is an article covering this topic in the knowledgebase. The details basically asks you to contact McAfee as this is under investigation.
Article ref: KB60904ERROR: Error during cryption [e002000e]: Sector chain is invalid
What I will do today is contact our Tier III chaps and ask them where we are with the investigation and update the KB and yourselves as soon as I get feedback.
Point 2: Raid Support
We do support hardware raid. This is documented in the following article:
Article ref: KB60726 - Hardware and Software RAID compatibility with Endpoint Encryption for PC and Files and Folders
Extract from the article:
At this time McAfee only supports hardware-based Redundant Array of Inexpensive Disks (RAID). However, due to the number of hardware RAID controllers, it is impossible to test with all configurations. Generally the RAID hardware must be recognized by the system BIOS, but only for the boot drive.
Software RAID provided by the operating system is not supported.
Point 3: Tip for anyone using this product with hardware Raid.
There is a best practices document that can assist before installing the product, or making modifications post installation. This document also provides advice on RAID controllers. The DOC ID ref: PD21801
Extract from D21801
FILE CACHE ON RAID HARD DRIVE CONTROLLER
File Cache on Raid Hard Drive Controller
Let the Object Directory host server have the largest possible file cache on the RAID Hard Drive controller. This
Hardware device will increase the file‐access speed dramatically.
NOTE: if cache is enabled on RAID controllers, use UPS backup for power failure protection, because a power
failure can lead to a data loss as writes may be still held in cache
All the above article are locatable at the McAfee ServicePortal: http://mysupport.mcafee.com
I will return to add additional information ASAP, once I have obtained an update.
All the best and thank you for posting your question.
Knowledge Analyst (Global Online Services)