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Endpoint encryption

I have the above listed software on my laptop.....I was on the internet when the browser crashed.........The screen actually said that....now I had to reboot when I did the "Endpoint encryption" page for the USER NAME comes up and allows me to enter it but the next page,  to enter my password only has the MaAfee EE logo and no window for the password...in addition the mouse does not move.......it just locks up. I am running a dell Latitude E5430with windows 7..........HELP!

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