I have just run the online installer (as we have on 100's of other machines). The laptop has restarted as expected but on opening the status it is empty. There is no progress indicator and the status box doesn't have any kind of text in it. The encryption box is also empty.
The log file is also blank. I would expect some kind of errors somewhere??
Check the Safeboot Tray Manager service has been installed and is running. if it is not running make sure its set to automatic startup and try to start it. once started the status window should populate and attempt to start syncing with the server
Thanks for the responses.... the package should be fine it works on other machines so I can only assume that it is a windows issue with this laptop.... Supposei'll have to give it a re-build and see what happens....