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Endpoint Encryption initial install now 2nd HDD not accessible

The company I work for recently adopted EEM for data encryption.

Yesterday for the first time I had to login via the EEM login screen before windows would start. I am running a Win7 OS from and internal SSD and also have an internal HDD as my document repository.

Since I first logged in via EEM, the internal HDD is getting a 'Location is not available' message:

E:\ is not accessible

The volume does not contain a recognised file system

Please make sure that all required file system drivers are loaded and that the volume is not corrupted.

I have removed the HDD and put it in a caddy, but this has not resolved the problem either accessing via USB or eSATA. I also tried accessing it on a different Win7 machine and an OSX system (it is NTFS formatted and neither run encryption) but these systems do not even recognise that the HDD is attached (via USB).

What instructions, if any, can I give my company IT dept to assist in recovery of the data from the HDD?

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1 Reply
Level 21

Re: Endpoint Encryption initial install now 2nd HDD not accessible

Best to let your IT team do their thing - they should know how to recover this.

It would be interesting to learn how you got into this position though - normally it would work fine unless you were moving the 2nd drive between machines.

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