Endpoint Encryption Files and Folders breaks Windows 7 Devices and Printers.

[motc7]

waltm134 wrote:
Just did some digging on McAfee support KB and found:
Operating System
Microsoft
 Minimum
Service Pack
3.2.4
3.2.1
3.2.2
3.2.0
Build 57##
Build 56##
Build 55##
Build 54##
Build 53##
Windows 2008 Server edition (32-bit / 64-bit)
-
No
No
 No
No
No
No
No
No
Windows 2003 Server
2
Yes
Yes
Yes
No
No
No
No
No
 
 
 
 
 
 
 
 
 
 
Windows 7 (32-bit & 64-bit)
-
Yes**
No
No
No
No
No
No
No
 ** EEFF 3.2.4 has some known issues with Windows 7. For more information refer to the EEFF 3.2.4 releases notes in PD22509.
This is from KB68072, and it more or less indicates that the only version that "officially" supports Windows 7 is 3.2.4, with exceptions as to that there are known issues.
Placing a call with Support now to see about getting a download for 3.2.4 or newer.

We have Windows Server 2003 SP2 and EEFF 3.2.4 and we are still having the same problem.  I mean you can upgrade, but it's not going to fix the D+P issue.

[rbarstow]

Not seeing this problem on my test Win7 device.

Windows 7 installed, then EEPC 5.2.2 then EEFF 3.2.4.1 with EERM.

Also has McAfee DLP and AV 8.7i.

[motc7]

rbarstow wrote:
Not seeing this problem on my test Win7 device.
Windows 7 installed, then EEPC 5.2.2 then EEFF 3.2.4.1 with EERM.
Also has McAfee DLP and AV 8.7i.

Do you have any network printers added to devices?  Specifically HP?    

[rbarstow]

I'm using a LOCAL user, not a domain user, so not much in the way of GPO settings.

I had only the default XPS Doc Writer printer. Added a Ricoh 5000, since that's what I could find.  I'm not sure we have any more HP printers around(!), but I'll take a look.

I'll also try a domain user.

[motc7]

rbarstow wrote:
I'm using a LOCAL user, not a domain user, so not much in the way of GPO settings.
I had only the default XPS Doc Writer printer. Added a Ricoh 5000, since that's what I could find.  I'm not sure we have any more HP printers around(!), but I'll take a look.
I'll also try a domain user.

Right-o.  Looking forward to your report.    

[rbarstow]

Darnit.

Local user, added a TCP/IP printer, (Lanier MFD)

Closed Dev&Printers, reopened...SAME PROBLEM!

Note: I did not close Dev & Printers before I added the TCP/IP printer, so that *may* have broken it, rather than the second printer.

[motc7]

rbarstow wrote:
Darnit.
Local user, added a TCP/IP printer, (Lanier MFD)
Closed Dev&Printers, reopened...SAME PROBLEM!
Note: I did not close Dev & Printers before I added the TCP/IP printer, so that *may* have broken it, rather than the second printer.

So now you were able to break it like we did but on a local user, not domain?    

[rbarstow]

Yes, local user.

Deinstalled EEFF, rebooted. Devices and Printers is normal, including all printers added earlier.

Removed printers, added printers, closed/restarted Devices and Printers, behaviour all normal.

Reinstalled EEFF, rebooted, did NOT logon/synch it.

Devices and Printers is normal a few times, able to add/remove printers, close/restart Devices and Printers.

A few minutes later, Devices and Printers is not refreshing/displaying properly.

Clearly related to EEFF, doesn't appear related to the EEFF policy, since I haven't synced it.

I don't think it's User-GPO related, since I'm using a local user. *May* be related to a machine-side GPO. I'm not sure what's set there, since this is a sandbox environment.

[motc7]

rbarstow wrote:
Yes, local user.
Deinstalled EEFF, rebooted. Devices and Printers is normal, including all printers added earlier.
Removed printers, added printers, closed/restarted Devices and Printers, behaviour all normal.
Reinstalled EEFF, rebooted, did NOT logon/synch it.
Devices and Printers is normal a few times, able to add/remove printers, close/restart Devices and Printers.
A few minutes later, Devices and Printers is not refreshing/displaying properly.
Clearly related to EEFF, doesn't appear related to the EEFF policy, since I haven't synced it.
I don't think it's User-GPO related, since I'm using a local user. *May* be related to a machine-side GPO. I'm not sure what's set there, since this is a sandbox environment.

I for one haven't the foggiest clue where to begin on that.

[rbarstow]

Just got off the phone w/ Gold support. First step is to try EEFF 3.2.5, released 4/5/2010. According to them, there is no mention of this specific problem in the release notes.

Documentation is available, but the Release Notes link goes to a 404.