I have been issued with a new laptop at work (lucky me) and I am in the process of transferring the information from my old laptop to my new one.
Both laptops have end point encrytion installed and the username/password is the same on both laptops.
I turned on my old laptop yesterday to be greeted with an error box saying the there is an 'Endpoint Encrytion error' with an error code of '0xe0050004' with a further explanation of 'Incorrect version is installed'. The only option that is given is 'OK', which just reboots the laptop
I googled the error code and was pointed at a utility called EETech which I have downloaded and created a bootable CD. The laptop boots OK with this CD but I am wondering how I can authenticate to the utility to either remove encryption or transfer the remaining information I need to a USB stick - any clues?
I would have thought, given that I can log into my new laptop OK with the same credentials as my old PC, that there would be a file on my new laptop that woudl enable me to log into the old one?
I know I could have a word with my internal IT guys but I know that thier first suggestion will - re-image the old laptop - not going to happen
Any help would be much appreciated.
First, let's ask what version of EEPC you're using?
You are right though that you are going to need your IT team's support - there's nothing that can be transfered between the devices which will fix this.
Check what version that you're having issue with..
on pre-boot authentication screen
Press cancel under user & password box
Go to Option and click and select About
Expand "System" nad "Tokens" it's will show the version installed.