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Level 7

End Point Encryption - 0xe005004 Error

Hi guys,

I have been issued with a new laptop at work (lucky me) and I am in the process of transferring the information from my old laptop to my new one.

Both laptops have end point encrytion installed and the username/password is the same on both laptops.

I turned on my old laptop yesterday to be greeted with an error box saying the there is an 'Endpoint Encrytion error' with an error code of '0xe0050004' with a further explanation of 'Incorrect version is installed'. The only option that is given is 'OK', which just reboots the laptop

I googled the error code and was pointed at a utility called EETech which I have downloaded and created a bootable CD. The laptop boots OK with this CD but I am wondering how I can authenticate to the utility to either remove encryption or transfer the remaining information I need to a USB stick - any clues?

I would have thought, given that I can log into my new laptop OK with the same credentials as my old PC, that there would be a file on my new laptop that woudl enable me to log into the old one?

I know I could have a word with my internal IT guys but I know that thier first suggestion will - re-image the old laptop - not going to happen

Any help would be much appreciated.


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2 Replies
Level 21

Re: End Point Encryption - 0xe005004 Error

First, let's ask what version of EEPC you're using?

You are right though that you are going to need your IT team's support - there's nothing that can be transfered between the devices which will fix this.

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Level 10

Re: End Point Encryption - 0xe005004 Error

Check what version that you're having issue with..

on pre-boot authentication screen

Press cancel under  user & password box

Go to Option and click and select About

Expand "System" nad "Tokens" it's will show the version installed.

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