EEPC error e0020009 Unable to get disk partition information

[SOM2010]

I am getting this error.  I can see the machine object in EEM, there is an IP present, but cannot complete a sync.  Does anyone know how to fix this error?

[R3k1awyk5 · Accepted solution]

Check to make sure you don't have any external drives plugged in.  Or it's possible that an external drive was plugged in when EEPC was installed.

https://mysupport.mcafee.com/eservice/templatepage.aspx?sURL=3&pl=0

[SOM2010]

nothing else is connected, just an internal Cd/DVD

[SafeBoot]

where are you getting it, what product are you using (version etc)?

can you post some evidence?

[SOM2010]

the sbclientlog.txt file is attahed.

Thanks,

Tim

[SOM2010]

occuring on a client Dell Precision laption which we installed client 5.1.8 on today.  Other same model mahines are working ok?  This is a brand new machine just out of the box and built with our enterprise desktop XP image.

[SafeBoot]

something is blocking the driver access to the disk. So, either work out what that is, or you could try updating to a current version of the client (5.2.x etc).

if you have other machines of this type working fine, simply work out what's different 😉

[SafeBoot]

oh, and MAKE SURE there are no drives plugged in, USB, SD, PCMCIA etc - all those can cause this if their drivers are naughty.

[SOM2010]

could a dual monitor configuration on this machine cause this?

[SafeBoot]

the drivers would have to be REALLY badly written, but it's Windows remember - anything's possible 😉

Got a USB stick plugged into the back of them by any chance?