cancel
Showing results for 
Search instead for 
Did you mean: 

EEPC Failing to Encrypt HP Spectre x360 - Unable to find system boot image

Hey all,

So we purchased an HP Spectre x360 laptop and are trying to encrypt it. However, we are getting an error stating it cannot find the system boot disk. I've checked and it doesn't have too many partitions (I read somewhere that it can only have three primary partitions - we only have 1).

This is a Windows 10 machine, and an SSD. EEPC version 5, 2, 12, 7 I've set the BIOS HDD mode to 'legacy', but that didn't help.

Any ideas?

Thanks!

1 Reply
Reliable Contributor SafeBoot
Reliable Contributor
Report Inappropriate Content
Message 2 of 2

Re: EEPC Failing to Encrypt HP Spectre x360 - Unable to find system boot image

It sounds like the machine is running in UEFI mode - can you confirm? If so, EEPC5 (released in 2005) is way to old to support it.

You might also want to check if you have GPT disks or MBR disks - again, EEPC5 only supports MBR (basic) disks.

Just a reminder that support ends for EEPC5 on 30th June 2016 (announced in November 2014) - you only have a few days left to migrate to EEPC7.

McAfee KnowledgeBase - End of Life and End of Sale for Endpoint Encryption for PC 5.2.x

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community