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DLarson
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Message 1 of 12

EEPC Data Loss Rate

Many new customers are curious about the likelyhood of data loss in their deployments. From the vendor's perspective, this is very difficult for us to track. Not all customers want to share their data, and that data could be in the wrong format (i.e. they count a pw reset call as equal to a hard disk failure).

If you have deployed the EEPC (formely SafeBoot DE), then you probably wanted to know this at the start of your deployment. So do the community a favor and share you data here!

Example reply:

Number of deployed nodes: 5,000
Number of failures where data was unrecoverable - a data loss occurred: 1

Bonus info:

OS: Windows XP, Windows Vista Business
Hardware: Mostly Dell D620 and Lenovo T400
Did you backup data prior to encryption: No
Did you check disk health prior to encryption: Yes with chkdsk -r
Recovery success rate: 100 machines got "hands on support" from our support team, and they fixed or recovered data from 99 of them.
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Message 2 of 12

RE: EEPC Data Loss Rate

Number of deployed nodes: 800
Number of failures where data was unrecoverable - a data loss occurred: 0

Bonus info:

OS: Windows XP SP2
Hardware: Lenovo X60, X61, X200, T60, T61, T400
Did you backup data prior to encryption: Yes, using on going backup agent solution
Did you check disk health prior to encryption: No
Recovery success rate: 100%. I can't see using drive encryption with out a backup solution.
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Message 3 of 12

EEPC Data Loss Rate

Number of deployed nodes: ~5,500
Number of failures where data was unrecoverable - a data loss occurred: 2

Bonus info:

OS: Windows XP, Windows 2000
Hardware: Dell D410,420,430,610,D620,D630 and HP 2510,2530,6910,6930,8510,8530
Did you backup data prior to encryption: No
Did you check disk health prior to encryption: No
Recovery success rate: We had 15 PCs that had issues where technicians had to recover data and replace the drive. 2 were total failures couldn't recover any data.
Former Member
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Message 4 of 12

Re: EEPC Data Loss Rate

15 - 25% of the computer we encrpryt fail.  Wherein failure is defined as client unable to use the device do to an error in the encryption software.  Mostly do to password and account sycronization problems.

of the 15-25%  - 45% require the machine to be flattened and re-encrypted because no one can access the computer.  This is mostly because it is faster to redeploy than to try and fix sycronization timeout issues.

This is what we are seeing with our laptops and we have about 500.

It has gotten a little better since the latest patches for the product.

DLarson
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Message 5 of 12

Re: EEPC Data Loss Rate

Are you familiar with our "one time boot" procedure? This allows you to get access to a computer that doesn't have any accounts assigned to it. You simply do a challenge/response like you would when you reset a password. But instead of choosing "reset password" you choose the one time boot option. This gets you into Windows. From there you can sync with the server, where you would have fixed your user provisioning problem.

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Message 6 of 12

Re: EEPC Data Loss Rate

I believe so.  The one wherein we call support for the password of the day.  Then we can get to the desktop.  The problem we have is if we can get the server support team to get the password we normally get errors in sync with database.  When this error occures the server teams has informed us support says to flatten and restart.  The time it takes to complete all the steps needed to discover we have to flatten is the same it takes us to reimage and get encryption restarted.

If this is the wrong "one time boot" thing please let me know, we would kill to not have to reimage and re-encrypt.

DLarson
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Message 7 of 12

Re: EEPC Data Loss Rate

You may not even need to call suport to get the code of the day. This is only required for a subset of the recovery options. If you just want to rescue data from the drive, using the WinTech utility you don't need the code. You just need to authenticate, using name/pw or the sdb file from the server.

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Message 8 of 12

Re: EEPC Data Loss Rate

That was with older version of WinTech, new one asks for daily code.

DLarson
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Message 9 of 12

Re: EEPC Data Loss Rate

Just click cancel when you see that box. WinTech will let you authenticate, but the box on the bottom will say "unauthorized". You can still operate WinTech in this mode, just some functionality will be disabled until you enter the daily code.

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Message 10 of 12

Re: EEPC Data Loss Rate

You are right. Mounting encrypted disk is allowed without entering daily code.

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