cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EEPC 5.22 does not initialize afer installation

After we install the package onto Win 7 laptops, the client does not initialize itself to the server. the log file sbclientlog.txt post "Failed to connect to database" and "Automatically synchronizing again in 240 minutes" but the timer lapses, and it does not synch.

I've restarted the sbclientmanager.exe service to no avail.

Any thought as to what to do next?

1 Reply
SafeBoot
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 2

Re: EEPC 5.22 does not initialize afer installation

One of three things come to mind-

a) there's a network connection problem - can you ping the server from the client?

b) the server is not running

c) a firewall is blocking the traffic

I would check the client log to see exactly where the client is trying to talk to, then ping -a it to see if it's responding.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community