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Level 9

EEPC 5.2.x - error 0xe001002 = empty SSO details


I have a problem last time with the products EEPC 5.2.x. Sometimes a user can not log on to notebook and he got error message (code 0xe0010022 "The token is not the correct on the for user"). When I look on the EE Manager on his user account, so I found, that SSO details are empty and user can not log on. It happen only a random users. When creating a new user to in the EE Manager I fill in details of the SSO himself, but if happen this error SSO details are empty.

Have any idea somebody, how to resolve this issue?

Thank you for any answers.


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