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Level 7

EEPC & Dell E6430 Opal SSD

Hi there,

We recently got in a large number of Dell E6430's with SSD's but so far approximately 1/3 of the ones we have deployed to users have come back due to a mixture of the issues outlined below:

Laptop: Dell E6430

OS: Windows 7 Enterprise 32-bit (Corporate build)



BIOS: A07 (default)

EEPC: 5, 2, 11, 6

-          Once the laptops are imaged (a corporate image of Windows 7 Enterprise) and fully encrypted, you are forced to perform a chkdsk. This may or may not run successfully. In the case that it runs properly, a number of system files are repaired. In the cases that it does not run, it skips the chkdsk and proceeds to Windows, but each time you restart you are prompted to run it again. The reason for skipping is: Cannot open volume for direct access.

-     While logged into Windows the following error may appear in the Event Viewer:

               The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OSDisk.

-     Numerous system files and applications return ‘Bad Image’ errors while logged into Windows. Some of these are attached, but it’s worth noting that it is not application specific. Any file can become corrupt and start throwing errors.




We have other Opal SSD laptops from another manufacturer with different drives that have not yet experienced any of the issues above. The Dell's which have had problems generally exhibited the issues within 1-2 weeks of use, sometimes less.

We have been in touch with Dell about the issue and are waiting for feedback from them. Has anyone experienced this or anything similar?

Thanks for your help,


edit: I forgot to mention that the issue has not been replicated on laptops that have not been encrypted.

edit2: We are using software encrpytion even though they're Opal drives.

Message was edited by: eoinmc on 18/02/13 09:57:50 CST

Message was edited by: eoinmc on 18/02/13 10:01:37 CST

Message was edited by: eoinmc on 18/02/13 10:28:24 CST
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2 Replies
Level 7

Re: EEPC & Dell E6430 Opal SSD

Hi eoinmc,

As i know if you fully encrypted system that it should not allowed to do image. May i have you operation steps? I would like to reproduce this sympton in our lab. Thank you.  

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Level 11

Re: EEPC & Dell E6430 Opal SSD


I would suggest that you try to upgrade the fimrware on this HDD :



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