I'm trying to Safetech a machine and I receive this message:
E002000A - Safeboot disk information not present.
After I click on OK, I receive another error:
Authenticating the user failed with error - E002000A
Funny thing, I got this error too. Will see how recovery goes.
Since SbWintech did not show any useful information in Disk Information, I had to apply forced disk sector range decryption (prior to that I have checked if I can see first and last sector in encrypted partition in clear after decrypting workspace). After that finished, I have restored original MBR and removed network cable. Rebooted computer started Windows normally and I was able to check SbClientLog.txt file.
It was synchronizing well, until, suddenly showed:
Error during cryption [e002000e]: Sector chain is invalid
I still don't know what caused sudden change. But PC is recovered and running OK now.
There was also suggestion to perform Emergency Boot, but I did not try that.
Message was edited by: peter_eepc on 8/1/10 12:15:37 AM EDT
I'm getting this error again. I encrypted the machine with EEPC 5.2.4. This is an OFFLINE installation set. The machine encrypted successfully. I restarted and logged on successfully to PBA. There are no errors in the Status/SBCLIENTLOG. Now I'm trying to use Safetech to decrypt the drive. I typed in the code of the day with no errors. When I try to Authenticate from SBFS, I am asked to enter a user name and password. Once I type in my credentials I get this error:
"Setting the disk key failed with error: E002000A" , Then I click OK and get another error: "Authenticating the user failed with error: E002000A".
Any ideas as to why I can't decrypt? Is there another way to decrypt? ThanksMessage was edited by: gldnju on 7/15/11 9:59:32 AM GMT-05:00