I had a laptop (HP/Compaq 6910p) with the annoying "Unsupported Encryption Algorithm" error. Normally I can just throw a safetech disc in, authenticate from SBFS, emergency boot and synchronize. Not this time. When I tried to authenticate with SBFS, it didn't give me any options - it normally shows me "password only token." I created a floppy with the machine config to load and authenticate from .sdb file. After authenticating and trying the emergency boot, I got a "missing operating system" message. When I booted the Wintech disc, I couldn't even see the drive. Finally, I decided to remove Safeboot. Now that it's gone, my drive appears empty and with an "unknown" filesystem on the partition. I've tried loading up wintech again, tried an Ubuntu live dvd, and even went into a Windows XP installation disc. Is my partition toast? My data must be there somewhere... is there a way to repair a bad "safeboot" partition?
Thanks in advance.
DEPC does not change the partition ;-(
The most likely explanation is you used the wrong sdb file - did you validate the key was correct before doing the remove?
Have you poked around using the workspace to see if indeed the disk is decrypted (lots of zero sectors at the end etc)?
I just did the normal removal procedure - creating a safetech boot disk from within Safeboot Administrator console.
I have noticed that the drive only appears in Wintech if I disable "native SATA mode" in the BIOS. And when it does appear, the workspace shows nothing... no zeros...
that means you don't have the right SATA drivers on your CD. You should though ALWAYS validate the key if you are using an SDB file.
You need to load something into the workspace for it to display anything.
I think you'd be best to call your helpdesk and let them figure this out - most likely you used the wrong key, so now you'll have to re-encrypt with it, then find the right key and decrypt.
Ok, then I have a few questions that I hope you can answer:
1. Because the algorithm was corrupt.
2. You load it in, then use the workspace to validate some sectors decrypt properly.
3. You call your helpdesk, or your platinum support person, or buy some prof services ;-)