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Dell E6420 will not boot into windows after safeboot encrypted

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dpoint Encryption Manager and client version is: v5.2.2.4

I have 2 Brand New Dell E6420 on Windws XP SP3

I have installed windows fresh and installed all drivers from the Dell website.

I ran the encryption and the pc reboot as it should. Once i log on, it does a sync.  From that point onwards i rebooted the pc without completing the full encryption.

Upon bootup i am asked to logon to safeboot, which i can successfully.

I then get the following message and does not bootup into Windows:

resetting hardware...

starting operating system...

In the Bios under under system Configuration –  SATA Operation

I have 4 choices:

Disabled

ATA

AHCI

RAID on

I have tried with every option, does not make any difference.

---------------------

I have installed Windows 7 also, now it hangs after I have entered in my credentials on the screen that shows: windows is loading files…

Bios upgraded to: E6420A07

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Re: Dell E6420 will not boot into windows after safeboot encrypted

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You need to use a later version of the product and the latest BIOS from Dell - this info's in the KC if you search for E6420

https://kc.mcafee.com/corporate/index?page=content&id=KB71936&actp=search&viewlocale=en_US&searchid=...

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Reliable Contributor
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Report Inappropriate Content
Message 2 of 2

Re: Dell E6420 will not boot into windows after safeboot encrypted

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You need to use a later version of the product and the latest BIOS from Dell - this info's in the KC if you search for E6420

https://kc.mcafee.com/corporate/index?page=content&id=KB71936&actp=search&viewlocale=en_US&searchid=...

View solution in original post

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