I am not sure if anyone can help out there, but if anyone knows what would my options be to access a machine that has been encrypted with Endpoint Encryption where the Machine Object has been permanently deleted? Could one of the options below be a practical solution?
1) Somehow restore the Machine Object from a backup without restoring the whole database, if so how?
2) Is there anyway of creating a new Machine Object on the admin console as I have seen that if you right click, and get the menu, it appears to allow to create a machine with a different object ID, then is there anyway of re-configuring the config files on the actual device to match up the object ID's and re-synchronise to update device with console and in effect fix the issue? If there is such a solution, could someone explain what needs to be done here?
3) Some other way of fixing the issue that has not been thought of. Ideally without going through a complete manual decryption?
Thanks in advance.
1. yes you can do this, just restore the object folder into your master db (deleting the xxxxxxxx.wpe one which exists now), and then do a group scan to re-insert your machine into the view. You'll need to make sure all the policy is correct (inc users), and probably have to hit apply a few times so the version number in EEM catches up with the one the machine expects.
2. No, this is not possible
Thanks for getting back to me, it appears then that all is not lost. Could I ask you if it is possible to expand on the solution above? and where I would be able to get some more detailed instruction on what needs to be done?
Many Thanks in Advance
Your platinum support person, or your McAfee implementation team can help you with this - and of course Professional Services can also help you. Otherwise, perhaps the person who originally implemented the solution and went through training on the product?