Hello, I have a suspicion that we are not doing any kind of backup of our SB Database so I tried getting into the Backup utility but cannot seem to run it. I get an error:
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.
I'm logging into the server itself with a Domain Admin account so I should have full permissions to all files. It's a Windows Server 2003 box and we're running version 5.2.3 of Safe Boot. Any ideas?
Solved! Go to Solution.
I click Start, Programs, McAfee Endpoint Encryption Manager, Object Directory Backup and get the error. I also get the error when I try to open the SFDBBACK.CHM help file. Odd because all the other EXE's are in the same folder and I can access those just fine. I need to verify backups are running and where they are beign stored so I can get them copied to tape. Is there another way to get into the Backup interface?
Ok, figured it out. I had to go back to "Program FIles" and check the permissions since everything within inherits security. Once I added "Domain Admins" I'm able to launch the app. Now, I'm getting "License Expired". LOL. I'm going to call Gold Support and get a new license file. Thanks!
just rename your production licence file to "sfdbback.slc" like it told you in the instructions when you recieved it, and the backup tool will start working ;-)Message was edited by: SafeBoot on 8/23/10 2:17:28 PM EDT
It's already named that. This is the kind of stuff that happens when you inherit a system someone else built. LOL! I'm sure Gold Support can help...
it's your PRODUCTION licence you need to rename - I expect if you open the current one in Notepad you'll find it's your 30 day evaluation license.
Ok, got it... The link in the above reply wasn't working for me but I found the KB article by searching for it. Everything is cool. Backups were not running as I suspected as all the parameters were wrong and the license key was expired. Rebuilt the daily task and it's running now. Thanks again guys!
If you are running backup to a network share, please make sure that scheduled task runs under Windows account (valid credentials specified in Task "Run As" fields) that has permissions to read/write to that share.