Showing results for 
Search instead for 
Did you mean: 
Level 7
Report Inappropriate Content
Message 1 of 2

Cannot reboot to Windows 10

Hi all,

My case is that the PC cannot reboot to Windows 10 after its windows update and the hard drive is encrypted by McAfee.  

1. Tried repair but failed 

2. No setup of restoring point

3. I want to access the encrypted hard drive to copy files out 

What should I do? Please help.


Thanks & Regards,




1 Reply
McAfee Employee nyeshoda
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Cannot reboot to Windows 10

Sometimes when the windows update is performed PBFS could ahve got corrupted, hence Please use DETECH USB to recover the system. 


More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community