cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Black screen/input devices not reacting: EEM 7.2.3 + Lenovo T470s + dock 40A1 + Logitech/Dell mice

Hi,

Latest drivers have been installed via Lenovo Update tool.

However the issue that input devices are not reacting or black screen appears during pre-boot authentication still is present.

I think I have tracked it down to an incompatibility between Mc Afee Drive Encryption 7.2.3, the 40A1 dock, T470s laptops and (at least certain) Logitech mice.

 The mouse models that have been used for testing and have caused a black screen during pre-boot authentication:

Logitech M-UAE96

Dell MS111-P (controller probably manufactured by Logitech)

 

When using a Dell MS111-T it does not cause a black screen or the input devices not working properly.

I.e. it seems that McAfee was not able to load certain drivers properly on a T470s. When using a T460s laptop the error does not appear.

What would be the solution to get those mice working with EEM 7.2.3 and a T470s?

Thanks.

1 Reply
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Black screen/input devices not reacting: EEM 7.2.3 + Lenovo T470s + dock 40A1 + Logitech/Dell mi

Please try the below options.

1. Upgrade the BIOS and check if the issue is resolved.
2. Check for the drivers for the Docking station and mouse which is been used and upgrade it.
3. use the Hardware Compatibility Settings tool for Drive Encryption 7.1 Patch 1 and later
https://kb.mcafee.com/agent/index?page=content&id=KB81900
4. Refer https://kb.mcafee.com/agent/index?page=content&id=KB83322

 

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community