Showing results for 
Show  only  | Search instead for 
Did you mean: 

Administrator Override when system is locked

I have EEPC 5.2.5 installed on Windows XP and Windows 7 machines.  We could not get the SSO to work on Windows 7 machines without checking the box to "Require logon to Endpoint Encryption".  We have now selected that option on all machines, but just noticed that now we have no way of overriding the user if the machine is locked or the password does not work to allow the user back onto their machine.

We have had several issues with the password not synching properly after selecting this option, which could be due to the machine not synching the password previously.  We have made several attempts at doing a recovery, but it keeps going back to the login screen.  A user recovery seems to fix the issue, but it automatically prompts the user to change their password, which then leads to having to change their AD password or resetting the token and clearing SSO and synching before they reboot.

Can anyone tell me the preferred method of resolving this issue?

Thank you.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community