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Message 1 of 8

Accidental usage of Safetech on EEPC 5.1.9 Client

One of my engineer has accidentally used Safetech and tried emergency boot on EEPC 5.1 client. After this, PC is rebooting with Blue Screen….:mad:

Now I have tried the below option from Wintech how ever results are not good…

Get Disk Information: Error=e002000a, Though it shows the starting and ending sector details.

Repair Disk: error = e0050001 – Safeboot Client Not Activated

Set Safe Original MBR: error= e0050001 – Safeboot Client Not Activated

Crypt sector: error= e002000a SafeBoot disk information not present

Can you please help me how do I get this PC back to normal?:confused:

I need to know the definite solution/steps to resolve these kinds of issues in future.:rolleyes:
7 Replies
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RE: Accidental usage of Safetech on EEPC 5.1.9 Client

I imagine that every time you boot the machine it bypasses preboot and just bluescreens. can you authenticate from SBFS in wintech and mount the drive for viewing?
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RE: Accidental usage of Safetech on EEPC 5.1.9 Client

When I try to Authenticate from SBFS i get a dialog box with message " Safeboot not Activated" I cannot go further......
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RE: Accidental usage of Safetech on EEPC 5.1.9 Client

Does the drive show up in the File Manager? if not and the drive is indeed encrypted i would try to authenticate with the transfer database, and if that fails call support and log a ticket for a force decrypt.
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RE: Accidental usage of Safetech on EEPC 5.1.9 Client

It doesnt show up in file manager and i am sure the drive is encrypted....

I have initiated a force Decryption and will wait and see how it goes...
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Message 6 of 8

RE: Accidental usage of Safetech on EEPC 5.1.9 Client

stop tinkering and call McAfee support if you get this kind of situation in the future. Thats what you are paying M&S for.
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Re: RE: Accidental usage of Safetech on EEPC 5.1.9 Client

hi,where is the support number ?  I need to call urgent.

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Re: RE: Accidental usage of Safetech on EEPC 5.1.9 Client

Call:  1-800-937-2237

But in general, depends in which country you are:

http://mcafee.com/us/about/contact/index.html

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