I´ve been having headaches for the last 3 1/2 weeks since my hsrd drive from ane day to the other decided to fail. Then I found it was because of the Encryption, On one of the boots I got the 92h on others the HDD was not recognized. I pulled the HDD out and used a SATA to USB adapter and was able to see the HDD on the Hard Disk Drives under the device manager, Then I got from HP the Wintech which I tried to use.
I tried, before getting the daily code, authenticating from SBFS and I am getting an 0xe002001b Unable to find the system boot disk error.
I tried for a whole week and got the daily code and when I tried to authenticate from the HP Recovery File, I was never able to find that .dat file.
I am totally lost on where to go, on the failed disk I had Win7 on a 320 SATA HDD running on an Intel Core i5.
Any ideas on what else I can do? I gotta return the failed HDD soon, so I dont have much time...
as there is no PBA (preboot - I have concluded this because you are getting 92h error)
you will require SDB file from Safeboot Management center. Do you have that ?
If you're using Drive Encryption for HP Protecttools, you won't have one - the SDB is only in the McAfee version of the product.
"If you're using Drive Encryption for HP Protecttools, you won't have one - the SDB is only in the McAfee version of the product."
I think I have McAfee Endpoint Encryption (At least that is what the icon on the toolbar tells me when I punch in it), not the basic stuff from the HP Protect Tools stuff...
Then you need to call your helpdesk - only they can recover your data. It's not something you can do as an end user.
"Then you need to call your helpdesk - only they can recover your data. It's not something you can do as an end user."
Calling our helpdesk is useless, they are not willing to help and is a real headache... It took me 1 1/2 weeks to find the way to get the Wintech image, one more week to be able to get the code of the day that already expired. I´ve been able to get more help on this forums than from my own organization, hard to beleive, but true... I expect I can get some light here, as our helpdesk does not even knows what a Wintech image is...
trouble is, you can't fix this on your own - you need the SDB info from your helpdesk and their assistance to resolve it.
it's perfectly fixable IF your company want it fixed. If they don't, well, it's their machine and their data I guess so they can make that call.
"trouble is, you can't fix this on your own - you need the SDB info from your helpdesk and their assistance to resolve it.
it's perfectly fixable IF your company want it fixed. If they don't, well, it's their machine and their data I guess so they can make that call."
Ok so I need to get this SDB info, what will be the assistance they need to provide me once I get the SDB info? I ask because I need to be one step forward, so the best I understand the process, the best I can recover my data. The challenge will be to get the right person to provide me the SDB info.
By the way, is the SDB info a generic info or is that generated per user/hard drive? I ask cuz I have this other hard drive for this machine encrypted which is using the same credentials so I bet that if this is a unique SDB info pero device, they will have a collapse when they see 2 same things.
it's unique per activation so if you have multiple machines with the same name, they are going to need to find the right version of the SDB. How to recover it is not something I can help you as an end user is though - your helpdesk would have been given training and documentation on this, so it's really their responsibility to recover you.
I know this is not what you want to hear, but if your company does not want to recover your data, it's their product and I have to respect that choice. If someone else on the forum (who's not a McAfee employee) want's to help though , that's their business.