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Reliable Contributor
Reliable Contributor
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Message 11 of 20

Re: none of the GS 7.0.1 Policies is Appliedto mail flow

Restart McAfee Groupshield Service. 

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Level 7
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Message 12 of 20

Re: none of the GS 7.0.1 Policies is Appliedto mail flow

i restarted the server and services but still no change ...?

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McAfee Employee
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Message 13 of 20

Re: none of the GS 7.0.1 Policies is Appliedto mail flow

best bet at this moment is to collect some debug logs to see what is happening at startup.

stop groupshield service

open regedit to hklm\software\wow6432node\mcafee\groupshield for exchange\trace

look for dword "level" and set the value to 3  - create the dword if it isn't there

look for string "path" and give value of folder location. ex c:\temp  - create string if not present

start groupshield service up.

once service starts set level value back to zero.

Next i would suggest you call into support to open a ticket and get the logs to whom ever you talk to so we can see what is going on.

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Level 7
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Message 14 of 20

Re: none of the GS 7.0.1 Policies is Appliedto mail flow

I did what you ask for and it generates a lot of log files, I also have reviewed these log files but I could not find anything that look like an error to fail connation.

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Reliable Contributor
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Message 15 of 20

Re: none of the GS 7.0.1 Policies is Appliedto mail flow

As TLange has suggested it may be best to open a ticket with Support and get them the details for closer examination.

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Re: none of the GS 7.0.1 Policies is Appliedto mail flow

Finally, whats the resolution for this?  I thought it may help others.

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Re: none of the GS 7.0.1 Policies is Appliedto mail flow

The following registry keys need to be set to make it work.

GroupShield For Exchange\E2007\ExSvrRole = 3

GroupShield For Exchange\E2007\HubTxSvrAddr = <local IP Address>

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Reliable Contributor
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Message 18 of 20

Re: none of the GS 7.0.1 Policies is Appliedto mail flow

The ExSvrRole key mentioned would be best set according to the role of the Exchange server - values this key can have :

   0 -- Exchange 2003

   1 -- Exchange 2007 Mailbox only role

   2 -- Exchange 2007 Hub only role

   3 -- Exchange 2007 Mailbox + Hub server role

   4 -- Exchange 2007 Edge server role

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Level 7
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Message 19 of 20

Re: none of the GS 7.0.1 Policies is Appliedto mail flow

guys, i have mcafee antivirus 8.7i patch2 installed on the edge servers with mcafee agent v4.5! should i remove it ?

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Reliable Contributor
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Message 20 of 20

Re: none of the GS 7.0.1 Policies is Appliedto mail flow

No need to remove - try to ensure you have correct exclusions in place for VirusScan OnAccess Scanner for GSE and Exchnage components/folder structures.

KB51471 in the McAfee Knowledgebase.

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