Mail URL Reputation

[taliana]

Dear Team,

I have a situation were the MSME ( Ver 8.5.8327.103)  is blocking incoming emails ( accept a blank test email ) from a particular domain ( a trusted domain) I have added the domain to the white list but without any success. Can please someone guide me how I can solve this issue?

----------------------------------------

  McAfee - POTENTIALLY UNSAFE URLS DETECTED

  The total number of URLs identified : 3

  Blacklisted URLs : 0

  Exceeded low threshold (30) : 0

  Exceeded high threshold (80) : 1

  Highest URL rating score identified : 127

  For further information, contact your system administrator. Copyright 1999-2014 McAfee, Inc. All Rights Reserved. http://www.mcafee.com

Thank you

Regards

Joseph Taliana

[catdaddy]

Moved from Community Support to Email Security for Exchange/Domino > Discussions

[Aidan · Accepted solution]

Blacklists\Whitelists work for Spam Section of product.

Mail URL scanning is not part of AntiSpam

Download one of the emls from detected and open or check the mail for URLs

Got to Network Security – Virus Alerts | McAfee Threat Center

Scroll down to "Search Threat Library" select Website/URL and add the URLS for the mail to test them.

If there is a hit e.g HIgh Risk returned -  then select the "Next Steps" Box and select "Dispute Classification"  follow through to creat the dispaute on the url(s)

If you register then you can do this at anytime and get notifications of progress etc.

[taliana]

Dear Aidan,

I have followed your steps and as per image below they have approved and done the request. But somehow we are still having the same issue.

Do you have any other suggestions?

Thank you,

Regards

Joseph

[Aidan]

The URL rep downloads a new additions to the DB every 24 hours - so its possible your system does not have the new DB yet.

Check Interface - Settings & Diags - Product Log - look for the last entries that state

Mail Url Rep Cache DB - incremental db download started

Mail Url Rep Cache DB - incremental db download complete.

Once you see this with todays date ... test same.

Please also note - I am assuming you are running MSME 8.5.1 with Latest HFs that are available at Download site

In HF1144496 there is a fix for an occasional issue where sometime the urldb updates did not get applied.

This is in HF readme - Resolved issue list.

The mail URL database update no longer fails and doesn't log any error messages. (1134372)

[taliana]

The MSME Ver is 8.5.8327.103, and the logs show as below.

Yesterday 12th Jan 2017 at 11:37:29 it has started the full DB download but its stopped ( error 42 )

[taliana]

Dear Aidan,

Thank you for your quick reply.

I have done the steps that you have suggested.

I will wait for their reply.

Thank you so much for your help,

Regards

Joseph

[taliana]

Dear all.

This issue is still pending even after done all step above and all updates need it.

I we need to solve this issue since our client is not happy at all with this situation.

Kindly advise.

Joesph

[Aidan]

Are the 3 available HFs for MSME 8.5.1 installed? If the database is not updating correctly the issue will continue.

Are you still getting error 42 after Hfs installed??