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MSME 8 error 8004022d

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Server Windows 2008 Standard

Exchange 2010 SP2

MSME (GroupShield) 8.0 SP1 Rollup 1 - 8.0.7987.100

ePO 4.6.6 (Build 176)

I have just upgraded to MSME 8 -  I am getting multiple instances of the following two errors:

Log Name:      Application

Source:        MSME

Date:          29/10/2013 13:48:45

Event ID:      2045

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Knuts-Exch.ServiceCentre.local

Description:

The OnAccess (Transport) scanner failed to scan the item "???????????????????????" with error 8004022d.

where ???????????????????? is the subject of the email

and

Log Name:      Application

Source:        MSME

Date:          29/10/2013 13:48:44

Event ID:      2045

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Knuts-Exch.ServiceCentre.local

Description:

The OnAccess (VSAPI) scanner failed to scan the item '' with error 8004022d.

In addition the update was saying that it had run successfully but the DAT file was stuck at 7241.  I have downloaded and run today's 7242xdat.exe and the DAT is now showing as 7242. Howver the above errors are still appearing.

Any help would be much appreciated

1 Solution

Accepted Solutions
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Re: MSME 8 error 8004022d

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OK I just found the answer - see KB79521

I find it almost unbelieveable that files can end up in the incorrect directory!

Still sorted now.

View solution in original post

1 Reply
Highlighted

Re: MSME 8 error 8004022d

Jump to solution

OK I just found the answer - see KB79521

I find it almost unbelieveable that files can end up in the incorrect directory!

Still sorted now.

View solution in original post

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