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MSME 8.5 Error 2049 and 2197

Hi,

For MSME 8.5.8327  we get Errors 2049 and 2197 in product logs.

Description of errors is as follows:

2049 - The Detected Items failed to store a record with error 80040230:McEFILEIOERROR
2197 - Mail URL Reputation cache DB download failed with error 42.

I have found a separate topic for 80040230(2049) - KB79451, here it mentions that:

"This message is generated when two internal MSME processes try to write to the Product Log at the same time."

I am not sure what is meant under AutoUpdate. Is there a different case scenario where 2049 and 2197 are somehow correlated and share the same reason ?

I am thinking it to be a network error, and 2049 to have reason as described above, as there are quite some 2179 - TS: Operation has timed out in product logs, which should mean that it attempts reputation checking but gets timed out.

Maybe somebody has some insights ?

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Re: MSME 8.5 Error 2049 and 2197

Hello @GGSec ,

Event ID: 2049
Log Name: Application
Source: MSME
Description: The Detected Items failed to store a record with error 80040230:McEFILEIOERROR

Security for Microsoft Exchange fails to quarantine items and the console fails to open (Postgres database is corrupt)
Technical Articles ID: KB74104

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Thanks and regards,
Yash T
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Re: MSME 8.5 Error 2049 and 2197

Hi,

 

The 2197 error in MSME mainly caused due to network issues in connecting McAfee GTI sever.

 

Please check the connectivity to the following server from the MSME server.

list.smartfilter.comtunnel.web.trustedsource.org and *.gti.mcafee.com

 

If the server is configured with proxy, the do configure the same on MSME.

 

Error:2049 

It may be due to any of the following reasons.

+ DAT update: During DAT update - DAT update logs and scanning logs will try to write at the same time. 

Recommendation:- Schedule the DAT update once in a day (Off business hours or business hours where the traffic is comparative law).

+ AV scanning:

Recommendation: Add an expectation to MSME folders, Programs (RPC, posture and safe service ) and exchange folder from Antivirus scanning.

+ Postgres failure:

Received this error If the detected items tab is not opening, Then the Postgres DB maybe got failed.

Recommendation: Take a backup and recreate DB

 

-Anuraj

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