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Groupshield 7 sending multiple notifications

Have GR7 sp1 installed on a windows 2003 sp2, exchange 2007 server. Testing profanity rule. Set action to Block, Quarantine and send Notification to Sender and Administrator. I sent a mail to test the rule, i received 3 notifications ( all the same).

Has anyone come across this issue and if so what is the solution?
5 Replies

Re: Groupshield 7 sending multiple notifications

I have this problem too. I received email notifications with multiple warms on email message.

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Somebody know how to resolve this.

McAfee Employee tlange
McAfee Employee
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Message 3 of 6

Re: Groupshield 7 sending multiple notifications

in your file filter rule remove the rule that says "if no rule applies".  it doesn't need to be there.  then test and see if that fixes the issue.  

McAfee Employee tlange
McAfee Employee
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Message 4 of 6

Re: Groupshield 7 sending multiple notifications

most likely cause is that groupshield is detecting the content filter rule in the notification of the email.  did you test the content filter by placing the word in the subject line?

if so try putting the word in the body of the email.

if not then another reason is that the file is getting scanned in different folders.  if this server has the hub/mail box roles installed then it is getting scanned by the vsapi and transport scanner.

Highlighted

Re: Groupshield 7 sending multiple notifications

I use Exchange 2003 server. All roles on only server.

McAfee Employee tlange
McAfee Employee
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Message 6 of 6

Re: Groupshield 7 sending multiple notifications

icoelho,

open the gse gui to policy manager \on access\ master policy\file filter

under "file filtering rules and associated actions" what rules do you have listed?

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