cancel
Showing results for 
Search instead for 
Did you mean: 

Groupshield 7.01 RPCServ.exe memory leak

Issue:

RPCServ.exe consumes memory at a constant rate. When it reaches about 450 MB, cluster admin becomes unresponsive, OWA clients have long connections times, etc. MSearch resource starts failing and we start seeing event:

Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 1010
Date: 7/15/2009
Time: 9:27:54 AM
User: N/A
Description:
A process serving application pool 'ExchangeApplicationPool' failed to respond to a ping. The process id was '7376'.

In our case we have also seen many postgres.exe using CPU each during this issue.
3 active 1 passive exchange 2003 SP2 cluster. Only two virtual servers are affected out of the 3.

WORKAROUND:

Take Groupshield McAfee Resource offline and bring back online.

However, within 24 hours it is back to consuming too much memory and the workaround has to be repeated. :eek:

Is anyone seen this issue? Does anyone have a resolution for this?

Groupshield 7.0 Service Pack 1 (7.0.716.103) Hotfix – 447121
Anti-Virus Engine 5300.2777
Exchange 2003 SP2 - 3 active 1 passive cluster
4 Replies

RE: Groupshield 7.01 RPCServ.exe memory leak

there is a hot fix out that should address the issue you are seeing. you will need to call into mcafee support to get it. hot fix 488686
Highlighted
dd2
Level 7
Report Inappropriate Content
Message 3 of 5

Hot Fix not existing

McAfee support says they have no record of this hot fix.
McAfee Employee tlange
McAfee Employee
Report Inappropriate Content
Message 4 of 5

Re: Hot Fix not existing

hot fix 488686 is now posted to the mcafee product download site for groupshield 7.0 sp1.

McAfee Employee HS3
McAfee Employee
Report Inappropriate Content
Message 5 of 5

Re: Hot Fix not existing

Hotfix can be downloaded from the McAfee Download page using the Active Grant Number.

Message was edited by: HS3 on 11/9/09 4:58 AM
More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community