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1006
Level 7
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Message 1 of 4

Group Shield Installation error

Hi there,

I am trying to install group shield on my 4th exchange server.

At the very end of the installation I keep getting the error attached.

I included the environmental variables and still no luck.

Error Exchange.jpg

Thanks

3 Replies
Reliable Contributor Aidan
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Message 2 of 4

Re: Group Shield Installation error

If this Exchange 2010 SP2 (or above) - think we've seen before - Open a case with support - they will check the msi logs and should be able to rectify with a fix for the installer.

1006
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Message 3 of 4

Re: Group Shield Installation error

This is SP1 however I won't be updating to SP2..

From where can I open a case please?

Reliable Contributor Aidan
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Message 4 of 4

Re: Group Shield Installation error

You can open an manage case via McAfee Service Portal if you have a registration ....  https://mysupport.mcafee.com

Or you can dial in to the free phone numbers in your region - this should be in the documnetation for product and contract. .

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