cancel
Showing results for 
Search instead for 
Did you mean: 
doronr
Level 7
Report Inappropriate Content
Message 1 of 3

Commvault Backup agent fails to backup MSME / DXL related files

Hi All!

Commvault Backup agent is failing to backup few McAfee MSME and DXL files,

McAfee doesn't officially relate to which files are needed to be excluded from scheduled backup, or have special permissions that limit the ability to read and backup

Commvault has no related info either ..

Is it safe to ignore ? whats the danger of not backing those files in case of a disaster recovery ?

Here are the files  - Access is denied

  • [C:\ProgramData\McAfee\Data_Exchange_Layer\DxlPrivateKey.pem] Access is denied.

  • [C:\Program Files (x86)\McAfee\MSME\Data\MSMEData\base\16384\16562] Access is denied.
  • [C:\Program Files (x86)\McAfee\MSME\Data\MSMEData\base\16384\16563] Access is denied.
  • [C:\Program Files (x86)\McAfee\MSME\Data\MSMEData\base\16384\16564] Access is denied.
  • [C:\Program Files (x86)\McAfee\MSME\Data\MSMEData\base\16384\16570] Access is denied.

  ·     [C:\Program Files (x86)\McAfee\MSME\Data\MSMEData\base\16384\16571] Access is denied

Thanks

2 Replies
Reliable Contributor Peacekeeper
Reliable Contributor
Report Inappropriate Content
Message 2 of 3

Re: Commvault Backup agent fails to backup MSME / DXL related files

Moved to Email Security for Exchange/Domino for a better chance of a solution

Reliable Contributor Aidan
Reliable Contributor
Report Inappropriate Content
Message 3 of 3

Re: Commvault Backup agent fails to backup MSME / DXL related files

The MSMEData folder holds the Detected Items Database (PostgreSQL) - the item will most likely be locked by Postgres.exe processes in task manager.

More McAfee Tools to Help You
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • Visit: Business Service Portal
  • More: Search Knowledge Articles
  • ePolicy Orchestrator Support

    • Download the new ePolicy Orchestrator (ePO) Support Center Extension which simplifies ePO management and provides support resources directly in the console. Learn more about ePO Support Center