Commvault Backup agent fails to backup MSME / DXL related files

[doronr]

Hi All!

Commvault Backup agent is failing to backup few McAfee MSME and DXL files,

McAfee doesn't officially relate to which files are needed to be excluded from scheduled backup, or have special permissions that limit the ability to read and backup

Commvault has no related info either ..

Is it safe to ignore ? whats the danger of not backing those files in case of a disaster recovery ?

Here are the files  - Access is denied

• [C:\ProgramData\McAfee\Data_Exchange_Layer\DxlPrivateKey.pem] Access is denied.

• [C:\Program Files (x86)\McAfee\MSME\Data\MSMEData\base\16384\16562] Access is denied.
• [C:\Program Files (x86)\McAfee\MSME\Data\MSMEData\base\16384\16563] Access is denied.
• [C:\Program Files (x86)\McAfee\MSME\Data\MSMEData\base\16384\16564] Access is denied.
• [C:\Program Files (x86)\McAfee\MSME\Data\MSMEData\base\16384\16570] Access is denied.

  ·     [C:\Program Files (x86)\McAfee\MSME\Data\MSMEData\base\16384\16571] Access is denied

Thanks

[Peacekeeper]

Moved to Email Security for Exchange/Domino for a better chance of a solution

[Aidan]

The MSMEData folder holds the Detected Items Database (PostgreSQL) - the item will most likely be locked by Postgres.exe processes in task manager.