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imtiaz
Level 7
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Message 1 of 3

Anti-Spam Rules download failed

I install groupshild 7.6 and after installing the anti-spam ware it shows the following error:

Anti-Spam Rules download failed '1' time(s) in the last 24 hours.

1. Check whether you are able to connect to the internet.

2. Check whether the McAfee Anti-Spam Rules Updater service is started.

3. Check whether the Product Update Information in the user interface is correct.

4. contact McAfee Technical Support.

2 Replies

Re: Anti-Spam Rules download failed

Moved from Home products to Business > Email Security (GroupShield) for better attention.

Aidan
Reliable Contributor
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Message 3 of 3

Re: Anti-Spam Rules download failed

Antiispam rules change very often and the AntiSpam Rules Updater Service will attempt connection very often to get these new\changed\updated rules - so 1 failure in 24 hours may actually be nothing to worry about - the date and time on the Antispam rules section of the dashboard will tell you how recently the rules were successfully updated. 

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