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34solo
Level 7

reseete la contraseña y ya no puedo entra a la consola de mcfee

entre con la cuenta de admin pero le di en restablecer la contraseña y ya no puedo entrar con la de admin

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2 Replies
andyclements
Level 12

Re: reseete la contraseña y ya no puedo entra a la consola de mcfee

I appologize if I am not understanding your question properly, I had to trust Google to translate for me.

If only the admin is locked out and you have another user that is of the "Super Administrator" role, you can reset the password on the Users page.  Go to System --> Users --> Users and Roles.  Click on the edit button for admin.  At the bottom there is a button for "Reset Password".  This will generate a new random password, set the admin password to that, and tell you what the new value is.   You should then be able to log in with that.

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mdnramos
Level 11

Re: reseete la contraseña y ya no puedo entra a la consola de mcfee

Hi 34solo,

My apologies I can read Spanish but cannot write very well

You will find the procedure at KB74853 should help you with this. You can use the installation disk to boot the appliance and restore the admin password to its default setting.

Hope this helps.

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