Spam Score -5000

[Abdelaziz_Salah]

I would like to know, is it possible to get a -5000 score without whitelisting?

[anuraj_s · Accepted solution]

Hi,

No, MEG will log -5000 only for an entry in the whitelist.

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[Abdelaziz_Salah]

We received a message with a -5000 spam score; while we can not find any entry in the whitelist (both recipient and sender) refer to this message;
So I would like if there is another place to configure the whitelist or if there is a method I can follow to go for matched entry directly.

[anuraj_s]

Hi,

You can check-in email report and get information of the triggered email.

You can also verify user-submitted entry for white list.

-Anuraj 

[Abdelaziz_Salah]

We don't use user-submitted lists, and I checked the email report but didn't get any valuable information so, do you recommend a specific report or specific column I should look for it?

[anuraj_s]

Hi 

In the last column, You may able to see some more information of the detection. iF you are not able to figure out a detailed report, Please contact the support team.

-Anuraj