cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Quarantined corrupt content

Hi all,

I have a problem.

- User A (Mr.X)send mail to user B (Mr.Y) ( attach a .doc file) at 9:25 05/25/15.

_User B at 10:23 receive mail. I don't know why it was delay?

and I see on MWG, Status of this email is "Quarantined corrupt content". Why is "Quarantined corrupt content"?

Untitled.png

Please help me.

Thanks,

DK

1 Reply
eplossl
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Quarantined corrupt content

The message was quarantined because there was content in the message which could not be scanned.  Usually this means one of a couple of things:

1.  There was some sort of encoding issue on the message.  It said it was encoded in Quoted-Printable, but something was incorrect about that; the message is missing a MIME-parts breakpoint; etc.

2.  The message has an attachment which appears to be corrupt.  For instance, there's a document attached which says it's a Word document (based upon magic number, not the filename), but the format of the file, while very similar, does not match that of a Word doc.

3.  The MEG is configured to protect itself from segvs, and received a file which caused segvs, and thus quarantined the message per policy.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community