Outbound Emails

[Abdelaziz_Salah]

In our implementation of MEG, we can't receive any outbound emails; I think it's due to a misconfiguration of our exchange but, I would like to be sure there is no misconfiguration in MEG so, I would like to know all the required configuration should be applied to receive them.

I would like to know also if there is a license for only inbound emails?

[anuraj_s]

Hi Abdelaziz_Salah,

MEG does not need any separate license for accepting an inbound email.

You Need to add exchange IP in the permitted sender (Email Configuration--> Receiving Email--> Permitted connections) and in an anti-replay setting (Email Configuration--> Receiving Email--> Anti-Relay Settings).

If emails getting blocked after adding these settings, Please check Reports-->Email Reports to know the reason for blocking. 

-Anuraj

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[Abdelaziz_Salah]

Outbound email doesn't reach MEG already so, do you think it's will not be a MEG issue?

[marcus69]

Hi @Abdelaziz_Salah 

please tell us a bit more about "Outbound Email" ... Outbound from what point of view ?

We do know anything about Your mailrouting, and in order to point out a possible problem we need to know a bit more about your planned mailflow in terms of relaying Emails.

Best regards,
   Marcus

[Abdelaziz_Salah]

Outbound email> from internal to external. 

{Client(lan) -> Exchange -> MEG}

[anuraj_s]

Hi ,

Enable packet capture on MEG and send a test email from the client/Exchange and check the same, This will help you confirm whether the email is reaching on MEG.

-Anuraj

[Abdelaziz_Salah]

How can I enable it?
Is it possible to reach MEG without appearing on reports?

[marcus69]

Hi @Abdelaziz_Salah 

i'd recommend to do a manual telnet test from the exchange against the MEG.
(please see: How to test SMTP manually  )

If the MEG is not responding You may have a network or firewall issue, or Your Exchange is not allowed to relay Emails, because its IP is maybe missing on permitted connections:

Permitted Conections

Best regards
   Marcus