cancel
Showing results for 
Search instead for 
Did you mean: 
moyers
Level 7

No NDRs in Email GW 7.0

We use Exchange server to house all of our mailboxes.  Any messages sent outside of the Exchange organization gets routed to the Email GW for SMTP delivery.

We're seeing that no Exchange users are receiving non-delivery reports when their external SMTP messages are not delivered.

How can I troubleshoot this?  Regards,

Scott Moyer

0 Kudos
2 Replies
moyers
Level 7

Re: No NDRs in Email GW 7.0

Not sure how this got fixed but the Email GW is now sending NDRs to the mailbox users as it should.  We have the NDR timeout set to 1 hour and it appears that a "queued" or "bounced" message will NDR within that timeframe.

Now we're trying to figure out how to forward NDR messages to both the user and our MEG administrators.

0 Kudos
eplossl
Level 11

Re: No NDRs in Email GW 7.0

Unfortunately, the appliance isn't able to send NDRs to more than just the original sender of the email.

0 Kudos