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MQM 7.01 - trying to assign a Help Desk administrator to be able to release quarantines and blocked zip files

THIS DOES NOT WORK:

  • Assign Administrator: Click to assign an Administrator to a particular domain. Select the domain from the list and click to assign one or more administrators to one or more domainsAssign Administrator. In the Assign Admin screen, select Administrator(s) from the Administrators List
  • Add: Click to add this administrator to the Assigned Administrator's List.
  • Apply: Click to complete the process. You can also do this by clicking the link Assign against a particular domain in the column Domain Administrator. 
  • Remove: Click to remove an administrator for a particular domain. Select the administrator from the Assigned Administrator(s) List and click Remove. This will delete the selected administrator from the Assigned Administrator(s) List and assign all administrative rights for that particular domain to the Super Administrator.

No account shows up in the box to the left under administrator list. See attached.

4 Replies
eplossl McAfee Employee
McAfee Employee
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Message 2 of 5

Re: MQM 7.01 - trying to assign a Help Desk administrator to be able to release quarantines and blocked zip files

I have a couple of questions for you on this one:

1.  What browser are you using?

2.  If IE8+, are you running in Compatibility Mode when accessing the MQM?

Some browsers, most notably IE8 and above like to not display content in forms properly.  It is necessary in these cases to run in compatibility mode.  If you're using something else (Firefox/Chrome), then I would recommend calling in to Support and getting a ticket opened to investigate this one.

hshah McAfee Employee
McAfee Employee
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Message 3 of 5

Re: MQM 7.01 - trying to assign a Help Desk administrator to be able to release quarantines and blocked zip files

check if LDAP server is populated under  MQM  "Setting and Diagonstic->Communication->LDAPServer.

Apply Rollup1 Patch as well .

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Re: MQM 7.01 - trying to assign a Help Desk administrator to be able to release quarantines and blocked zip files

We are in compatibility mode and doesn't help. Does not work in Mozilla or Chrome either. Have had one ticket opened and no help so far.

LDAP is populated as we are sending email digest from MQM every evening.

Patched to current already.

hshah McAfee Employee
McAfee Employee
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Message 5 of 5

Re: MQM 7.01 - trying to assign a Help Desk administrator to be able to release quarantines and blocked zip files

is your LDAP server an Microsoft Active Directory ?  check if this  KB75178 helps you.
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