High CPU usage

[Former Member]

hello,

i wish to have some help here. i dont know why, but i have the cpu usage at 100%.  i have alrready upgraded to mcafee email gateway 7.5.  patch 1

can someone help me with some tips? i dont know how to troubleshoot this. i didnt see anything wired at the dashboard. i have allready restarted the appliance (virtual esx vcenter).. but nothing helps.

best regards.

Diagnostics: System Load

General Info Time 21:50:20 Uptime 9:52 Users Logged in 0 Load Averages 6.736.416.47 CPU User 0.0 % System 17.1 % Idle 0.0 % Processes Total 245, Sleeping 243, Running 2, Zombie 0, Stopped 0 Memory Available 2055372k Used 1917452k Free 137920k Swap Available 2047996k Used 90904k Free 1957092k

Diagnostics: Process Information

Command %CPU %MEM State /opt/NETAwss/proxies/ws_inv-smtp -S 37 smtp smtp 40.6 12.7 Sleeping /opt/NETAwss/proxies/ws_inv-smtp smtp smtp 40.3 5.1 Sleeping /opt/NETAwss/proxies/ws_inv-smtp -S 37 smtp smtp 40.3 13.4 Sleeping /opt/NETAwss/proxies/ws_inv-smtp -S 37 smtp smtp 40.0 9.6 Sleeping /opt/NETAwss/proxies/ws_inv-smtp smtp smtp 36.0 8.4 Sleeping /usr/bin/top -b -c 0.3 0.1 Running /sbin/init 0.0 0.1 Sleeping postgres: postgres reports [local] idle in transaction 0.0 1.3 Sleeping /usr/sbin/vmtoolsd 0.0 0.1 Sleeping /etc/httpd-wmc/httpd-wmc -f /etc/httpd-wmc/conf/httpd-wmc.conf 0.0 0.6 Sleeping

[eplossl]

There are a number of things which could cause the CPU to be running hot.  I would recommend that you contact Support if you have not already done so and open a ticket so that we may diagnose and (hopefully) resolve the issue for you.  It may be beneficial to install 7.5 P2, as that is currently available in Release to Support, although I cannot say for 100% certainty that it will solve this issue. 

[Former Member]

i had the same problem in the MEG 7.0 patch 4, so i migrated to 7.5 patch1. but its the same. i will try with p2.

thank you very much

[Former Member]

I did the update to patch 7.5.2 and the problem still continues.

Best regards.